FAQ's

How do i organise a booking / hiring of equipment

Step1.

Call or e-mail us with the item required you would like to hire and for the length of time . We will confirm a price and Bookiing confirmation number.

Step 2 .

To confirm the booking you will be required to pay the hire in full at least 48 hours ( 2 days prior) to the hire by direct deposit or credit card. A Credit card imprint is required upon delivery for any possible damage or theft of the equipment.

Step 3.

We will call you at least 24 hours prior to the time of your hire/delivery to confirm your booking and payment details. your equipment will be delivered and some over the age of 18 must sign a delivery receipt tjhat your equipment has been delivered and we will also need to pick up the rental agreement.

Step 4.

Enjoy the hire.

Step 5.

We will advise you when we will return to collect the equipment and do it all over again with your next event ( and special rates on most items for repeat hires)

Q. How much room does a pool table need?

A. To Calculate the minimum size needed add an extra 5ft ( 1.5 metres ) to the dimensions of your pool table. Our Hire pool tables are 7ft in length x 3and a half ft in width.

Q. Can your Pool Tables/Amusement Machines be taken upstairs.?

A. Only a pool table can provided 2 things, 1 it is a straight stairwell with 1.3 metres in width 2. or if a turn is involved 1.5 metres in width. an extra fee will be involved however.

Q. How old do I have to be to hire.?

A. At least 18 years of age to sign a rental hire agreement. which will be e-mailed or posted to you, in advance of your hire.

Q. What if the equipment hired gets damaged?

A. if any of  Austral Amusement Co's equipment is damaged, you will be charged for the damage so make sure that it is looked after and we will all be happy at the end. As you, The Hiree is responible for the equipment whilist under hire.

Q. If i need to cancel a booking/ hire what do i need to do?

A. If cancelled 3 weeks or more away from your booking date a 50% refund is offered, inside 3 weeks no refund is offered

Q. Can i get a refund if we do not use all the helium gas ?

A. No Sorry

Q. Do yu sell lights and effect machines as well as hiring them?

A. yes we do in store and on our on line shop

Q.How far do you deliver and what are the costs?

A.Delivery is free, (except for lighting orders under $200.00) in the area's South to Tweed River, West to Coomera river crossing and North to Coomera river. Area's outside this area will attract a small delivery fee based on the extra distance involved, and yes we do deliver to Brisbane area and south to Ballina